Privacy Policy

KeywordScout("we," "us," or "our") operates the KeywordScout website and service at https://keywordscout.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information we collect

• Account information: name, email address, phone number, business details, and password credentials managed through our authentication provider.
• Monitoring preferences: keywords, platforms, notification settings, and service area information you configure in your account.
• Billing information: subscription and payment details processed by our payment processor (Stripe). We do not store full payment card numbers on our servers.
• Usage and alert data: records of keyword matches, alerts generated, and notification delivery status.
• Technical data: IP address, browser type, device information, and log data collected automatically when you access the service.

How we use your information

• Provide, operate, and maintain the KeywordScout service.
• Monitor public posts on supported platforms for your configured keywords and deliver alerts via email and SMS.
• Process subscriptions, billing, and account management.
• Send transactional messages such as verification emails, alert notifications, and service updates.
• Improve reliability, security, and performance of the platform.
• Comply with legal obligations and enforce our Terms of Service.

Third-party services

We use trusted third-party providers to operate KeywordScout, including authentication, database hosting, email delivery (Resend), SMS delivery (Twilio), payment processing (Stripe), and data collection partners used to retrieve public social media content. These providers process data only as needed to perform services on our behalf and are subject to their own privacy policies.

Data retention

We retain account and alert data for as long as your account is active or as needed to provide the service. You may request account deletion through your account settings, after which we will delete or anonymize personal data within a reasonable period, except where retention is required by law.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to opt out of certain processing. To exercise these rights, contact us at privacy@keywordscout.ai.

Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

KeywordScout is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above. Continued use of the service after changes become effective constitutes acceptance of the updated policy.

Contact us

Questions about this Privacy Policy? Email privacy@keywordscout.ai.